SP
Sprague Pest Solutions
Job Details
Not specified
On-site
USD20 - USD25/hourly
Route Manager 1
Portland, OR, USA
Job Description
Position Summary
The primary function of the Pest Control Technician (Route Manager) is to manage a dedicated route, providing pest control and inspection services to commercial clients according to established standards for timeliness and quality. The Route Manager will develop cordial professional relationships with clients to fully understand their unique business challenges, offer knowledgeable guidance, recommend actions, and solve a wide variety of pest management problems. The Route Manager reports to the Branch Manager and partners with Operations Managers, Sales Reps, and a team of technicians to continually grow and improve business operations.
Essential Duties and Responsibilities
• Manage a dedicated route of commercial clients, delivering uncompromising service in a professional, safe, friendly, and cordial manner
• Participate in training and certification programs, then apply knowledge to locate, identify, destroy, control, and repel pests
• Partner with client and technical specialists to solve complicated pest problems
• Provide proactive, knowledgeable guidance to customers, effectively communicating options and recommendations for managing new or complex pest problems
• Provide uncompromising service, aiming to exceed client expectations in every interaction
• Set up, monitor, and tear down equipment for new installations and specialized treatments
• Respond quickly and professionally to client complaints and service requests
• Work a flexible schedule as needed to meet client expectations, managing schedule and route to address urgent and unscheduled services in a timely manner
• Drive and maintain a clean, safe, and well\-organized company service vehicle according to Sprague and DOT standards
• Maintain proper inventory of tools, equipment, and materials in company vehicle
• Seek out opportunities to grow accounts and branch sales by asking for referrals, speaking with clients about add\-on services, products and equipment, and logging leads for the sales team
Qualifications and Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge, Skills, and Abilities
• Ability to communicate effectively verbally and in writing with customers, peers, and managers
• Ability to set priorities and manage time to accomplish work goals according to quality standards and deadlines
• Ability to adapt quickly and work effectively in varying environments and job site conditions
• Ability to perform effectively with minimal direction, self\-direct work, and escalate problems to manager where appropriate
• Attention to detail and ability to recognize and correct errors and inconsistencies
• Ability to navigate conflict, recommend options, and facilitate solutions that best serve the client and the company's objectives and values
• Proficiency in computer software and systems including, but not limited to Microsoft Office (Word, Excel, Outlook), scheduling and mapping software, smartphone applications, and web\-based portals; ability to learn new software quickly
W. B. Sprague Company Inc. reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.
All offers of employment are contingent upon a satisfactory motor vehicle record report that is checked annually.
Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke\-free environment.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.