Contract Management Specialist

Effectively communicate with a high volume of internal and external customers about billing and contracts via phone and email Utilize internal resources to pull original sales and leasing paperwork for internal and external review Provide thorough explanation of and practice consistent adherence to the terms and conditions of various contracts Set up new customer account records and correct existing accounts as needed Use financial software to review and correct contract billing records with a high level of attention to detail Perform thorough research of an account’s billing history and determine the appropriate actions needed to address/resolve billing disputes Determine when credit memos are needed and calculate/issue credit memos using the proper financial codes Process customer data changes and make filing entry of the actions taken Make outbound calls to obtain meter readings necessary for billing; calculate estimated meter readings when actual data is unavailable Complete other duties within the accounting department as assigned Ideal Candidates Excellent communication skills, both verbal and written Strong numerical, analytical, and problem-solving skills Customer-focused and dependable self-starter Ability to work closely with teammates to meet deadlines Ability to handle a fast-paced, high-volume call queue environment Ability to multi-task through different applications/screens Ability to handle sitting for long periods of time Prerequisites High school diploma Computer experience/ability to type 35+ wpm Office work or customer service experience Qualifications Skills Required Oral Communication: Novice Conflict Management: Novice Critical Thinking: Novice Customer Service: Intermediate Behaviors Required Team Player: Works well as a member of a group Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Dedicated: Devoted to a task or purpose with loyalty or integrity Motivations Required Growth Opportunities: Inspired to perform well by the chance to take on more responsibility Job Security: Inspired to perform well by the knowledge that your job is safe Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work Education Required High School or better in General Business or related field. Preferred Associates or better in General Business or related field. #J-18808-Ljbffr