QA - Quality Assurance Specialist (Consumer Loan Support)

About Us: First Commerce Credit Union is a financially strong, growing member-owned cooperative serving consumer and business needs in nearly 40 counties across North Florida and South Georgia. Credit unions operate under a common philosophy of people helping people - individuals who share a passion for supporting their communities. Credit unions provide financial wellness resources, help local businesses grow, and are committed to helping members build their savings, invest in their futures, pursue their financial goals, and much more. The Quality Assurance Specialist I is accountable for consistency and security of all retail operational areas. The Operational Quality Assurance Specialist conducts quality assurance audits of retail processes assuring credit union standards are maintained and operational integrity is preserved. Consults with Financial Center Operations and retail management to address errors, maintain quality in production, and resolve problems. Monitors internal controls through regular audits, ensures the highest standards are maintained in daily operations. JOB DUTIES: • Conducts a random daily review of new accounts opened in the branches. Monitors adherence to established procedures and oversees processes and methods used to ensure quality. Initiates follow-up to address errors with the appropriate parties and follows through to resolution. Ensures consistency in processes within the branch network. • Responsible for leading, planning, performing and communicating retail audits at the direction of the QA Supervisor to ensure adherence to established policies and procedures. • Ensures that financial centers are maintained according to FCCU standards and that all regulatory and compliance signage is up to date. • Responsible for documenting the financial center audit reviews, tracking and compiling results and distributing data relative to department audits. Responsible for creating action reports and maintaining metrics on audit reviews. • Conducts an exit review of audit findings with the financial center management and provides a formal report. Ensures all findings are reconciled as appropriate. • May review or share audit findings at Branch Job family meetings to educate management on areas of concern or to address new requirements. QUALIFICATIONS: • Individual and group coaching and development skills. • Proficiency with data processing system and loan origination system. • Knowledge of all products offered by the credit union. • Ability to provide consistently professional member service. • Sharply honed organizational, time management, and oral and written communication skills. • Must be able to stand for long periods of time. Education and Experience: • Minimum of a High school diploma or equivalent. • A minimum of 3+ years of credit union or bank operations experience or relevant experience at First Commerce Credit Union. BENEFITS: We are pleased to offer our team members: • Competitive annual salary (to be disclosed to candidates meeting minimum qualifications) • Health, dental, vision, disability, life, and pet insurance options with generous company sponsorship which includes free 24/7 mental & behavioral telehealth coverage • Two (2) weeks paid time off (this increases to 3, 4, and 5 weeks with additional years of service) • One (1) week sick leave (this increases to 2 weeks with additional years of service) • Eleven (11) paid holidays, one (1) personal floating holiday, and paid volunteer time • 401k with up to 4% employer match, vested from your first day on the job • Eco-friendly cash bonus for carpooling, biking, or using public transportation • Professional development programs, scholarships, and internal committee leadership opportunities • Charitable contribution matching • Exclusive rewards and discounts on things like movie tickets, travel, shopping, and more • Referral incentives for mortgage products and recruitment • Fun perks in the office with a company culture where you are more than just a number If you think you'd be a good fit, we'd love to see you apply! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.