CC
CoVantage Credit Union
Job Details
Not specified
On-site
USD17 - USD29/hourly
On-Site Spanish Interpreter/Virtual Specialist
Wausau, WI, USA
Job Description
Are you looking for a position where you can utilize your customer service skills while helping others in your community with limited English proficiency? CoVantage Credit Union is seeking a full\-time on\-site Spanish Interpreter/Virtual Specialist to join our team! This individual will join a team dedicated to providing bilingual members with exceptional service and outstanding value in\-person, over the phone, and through CoVantage's online channels.
CoVantage invests in our team members! The pay for this role is $17\.25\-$29\.92 per hour. Additionally, this position is eligible for $1\.00 interpreter differential paid per hour in addition to base compensation to help serve the Limited English Proficient population in the communities we serve. As a CoVantage team member, you'll also receive a 401k employer match of up to 200%, a bonus of annual salary up to 4%, a generous employer HSA contribution, and paid time off for community service.
Job Duties
• Provides translation and interpreter assistance as needed between credit union employees and bilingual members.
• Field phone calls, voicemails, e\-mails, and online messages.
• Assist online, mobile, and phone banking users with passwords, bill pay, deposits, and more.
• Deliver exceptional service while building strong member relationships.
• Refer members to other credit union products and services when appropriate.
• Provide efficient and professional service to members.
• Maintain member confidentiality.
• This role follows a rotating schedule, covering Monday through Friday from 7 a.m. to 7p.m., with multiple Saturday shifts each month from 8:30 a.m. to 12 p.m.*
Qualifications
• Bilingual fluency in Spanish required.
• Must pass credit union fluency testing and maintain working knowledge of English and secondary language.
• Have obtained a high school diploma or equivalent.
• Have experience working in a service or sales related capacity.
• Have strong written and verbal communication skills in both the English and Spanish language and the ability to work with a wide variety of people on a daily basis.
• Have the ability to be organized, efficient, and accurate in a fast\-paced work environment.
• Proficient with Microsoft Office and Windows software programs.
• Minimum of 1 years' experience as an interpreter is preferred, but not required.