PL
Pinnacle Live
Job Details
Not specified
On-site
Not specified
Event Services Technician - Audio Visual, Event Technology
New Orleans, LA, USA
Job Description
Event Services Technician
Company Overview
Pinnacle Live is a premium, in\-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big\-picture problem\-solving and boots\-on\-the\-ground execution, we deliver bespoke AV solutions for in\-person, virtual, and hybrid meetings and live events. The most impressive, impactful meeting and events all have the same common denominator: dedicated, determined people working behind\-the\-scenes to make it happen. We’re looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.Job Summary
:
The Event Service Technician is responsible for assisting with the floor operations, including setup, strike, and operations of technology solutions in a hotel or hospitality environment with a focus on delivering unmatched customer service to our guests and client. Business hours will vary based on business levels. Extended business hours and weekends will be required. Less than 5% of travel is anticipated outside the assigned region.Essential Functions:
• Ensure all event sets and strikes are completed according to Company SOPs.
• Greet guests/clients before the event and provide clear instructions on operating equipment.
• Provide continued communication with the client to ensure the success of all events
• Follows through on all client requests
• Look for opportunities to enhance client’s event
• Maintain accurate client event information within the Company’s business systems
• Review daily invoices with the client and obtain client’s signature on invoice(s)
• Comply with all Company security and safety measures and is constantly aware of the property inventory and location of equipment and ensures inventory is secure from theft and /or damage
• Ensure all inventory is in good working order and in rental condition
• Ensure any lost, stolen, or damaged equipment is immediately reported to management.
• Ensure inventory is secure from theft and/or damage.
• Make sure all Company occupied areas are clean, organized, and up to Company standards.
• Continually work toward enhancing and improving technical skills to include audio, video/data, staging, and computer operation and networking.
• Comply with all Company policies and procedures
• Other duties as assigned.
Education \& Experience:
• High School Graduate or equivalent
• Prior exposure to audio\-visual and/or hospitality industry
• Computer proficiency (hardware, software, and networking
Required Skills \& Knowledge:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.• Strong technical aptitude
• Good working knowledge of computer hardware and software
• Planning ability; able to plan and prioritize
• Strong interpersonal skills
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Strong team player orientation
• Commitment to best\-in\-class customer service for internal and external stakeholders
• Professional appearance
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.