Assists in the investigation of cases of fraud involving use of electronic/cyber systems, debit and credit cards, new accounts, account abuse, check forgery, elder abuse, suspected money laundering and check kiting, identity theft and the like. Analyzes various reports to identify and limit potential fraudulent actions on member accounts.
Essential Functions
Handles all fraud, lost/stolen reports made by members ie; affidavits, issuing of provisional credits when justified. Assists branch staff in completing required claim forms. Monitors outstanding requests against timeline requirements for provisional credit or completion of the investigation.
Reviews various fraud prevention reports to monitor unconventional member account behavior and changes member access status through the debit card and ATM networks as indicated.
Ensures Currency Transaction Report reviews are conducted daily and completes all CTR processing efforts with FinCEN. Follow\-up on any irregularities that come from newly opened accounts identified through ChexSystems/Fraud Finder. Work with branch managers to resolve. Utilizes internal/external resources to investigate and analyze potential fraud and money laundering. Conducts suspicious activities investigations.
Prepares reports as necessary to provide departmental management with accurate records of fraudulent activity and actions taken to control potential losses.
Exercises discretionary judgment and initiative regarding check or debit card fraud claims within the parameters of the organizations policies, procedures, and security.
Work Experience
Required Experience:
3 to 5 years
Similar or related experience preferred.
Physical Demands and Work Environment
INTERPERSONAL SKILLS
A significant level of trust, credibility and diplomacy is required. In\-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers.
OTHER SKILLS
Able to use database, spreadsheet and word processing software suites to record and maintain records, with customer contact as necessary via form correspondence. Able to learn and retain knowledge of local, state and federal laws and regulations concerning civil and criminal remedies for fraudulent check and debit card activities. Able to learn and retain knowledge in depth for all debit card and ATM adjustment functions; to follow Visa and ATM network and customer privacy regulations and to limit potential liability for the organization.
Physical Requirements
Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 20 lbs. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including computer terminal and keyboard, telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6\-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance.
WORKING CONDITIONS
Must be able to routinely perform work indoors in climate\-controlled private office with minimal noise.
MENTAL AND/OR EMOTIONAL REQUIREMENTS
Must be able to perform job functions independently and work effectively either on own or as part of a team. Must be able to plan and direct the work activities of self and others. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete complex mathematical calculations and spell accurately. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform complex mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.
Education
Required Degree Level:
Vocational
A 2\-year college degree or completion of a specialized course of study at a business or trade school requiring approximately 64 credit hours.
Skills
Fraud Detection, Data Analysis, Investigation, Financial Services, Fraud Prevention, Fraudulent Activity, Suspicious Transactions, Fraud Risk, Financial Institutions, Auditing, Fraudulent Transactions, AML (anti\-money Laundering), Customer Due Diligence, Documentation, Compliance, Reporting, Internal Controls, Fraudulent Practices, Fraudulent Claims, Risk Management, Fraud Investigations, Case Management, Fraudulent Patterns